Returns & Exchanges
At Russell's Western Wear, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original condition. Whether it's the wrong fit or not the right style, we are here to ensure your boots and western apparel meet your expectations.
Verify Eligibility
Ensure your items are unworn, have original tags attached, and are returned in their original packaging within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange for a different size.
Pack and Ship
Print your prepaid shipping label, securely pack your items—placing boot boxes inside a separate shipping carton to avoid damage—and drop the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing